CF
CHANTEL F

1 reviews | Active since Oct 2015

06 Oct 2015, 14:19

CANCELLATION OF AGREEMENT

MYSELF & MY HUSBAND WAS INVITED TO SLEEP OVER IN THE MONDIOR HOTEL AT EMPERORS PALACE WITH A REDUCED FEE ON THE 15 AUG 2015. AS LONG AS WE GO TO A INFORMATION SESSION WITH ECB HOLIDAY (HOLIDAY CLUB) AS WE AGREED. RANIER THERON EXPLAINED THE PRODUCT TO US. WHERE HE WAS SAYING THAT THIS IS A NOT TO BE MISSED OFFER. OKAY WE AGREED THAT WE WILL TAKE IT. NOT KNOWING THAT HALF OF THE THING SAID TO US WAS A BUNCH OF ****. WE ASKED A FEW QUESTIONS WHICH WAS ANSWER. ONE OF MY QUESTIONS HOW TO GO ABOUT IF IT HAPPENS THAT WE WANT TO CANCEL AND HIS ANSWER WAS NOTHING IS HOLDING YOU TO THIS AGREEMENT JUST SEND A LETTER REQUESTING TO CANCEL OR WE WILL SELL IT ON YOUR BEHALF NOTHING SAID ABOUT A CANCELLATION FEE OR 5 DAY COOLING PERIOD. JUST **** US SIGN. THEN ONE NIGHT STARTED LOOKING AT THE HOLE ARREEMENT I SAW NO THE THINGS SAID TO US WAS FALSE INFORMATION. THEN I STARTED THE PROCESS ON THE 28 AUG 15 OF TRYING TO CANCEL THIS AGREEMENT IN WHICH TODAY IS THE 6 OCT 15 AND STILL FIGHTING A LOSING BATTLE. I GOT A EMAIL YESTERDAY THAT WE NEED TO PAY A CANCELLATION FEE OF R9090.00 AND THAT THEY ARE KEEPING THE DEP THAT WE PAID OF R6060.00. I BEEN SENDING MAILS WITH ONLY REPLY IF I CALLED TO FOLLOW UP

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Replies (1)
The Holiday Club
The Holiday Club's reply02 May 2023, 21:58
Official
Hello Can-Chanty ,

Thank you for your comments.

All prospective members receive a copy of the signed Agreement on the day of signing. We wish to confirm that in accordance with the NCR (National Credit Regulator) and VOASA (Vacation Owners Association of South Africa) Members are provided with a 5 day \cool off\" period from the date of signature wherein they may cancel their Agreement with full refund of any monies paid.