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POPPY M

1 reviews | Active since Feb 2016

12 Dec 2016, 11:01

Breach of contract

<p>On the 27/07/2016 I purchased a holiday package with" The Holiday Club " through their sales rep. The package was worth R40 000 at 30points per annum for a period of 12years. The points are redeemable by booking a holiday with their full assistance at their listed resorts all over S.A and other countries where they have resorts. I paid R10 000 deposit on 02/08/2016 and was to pay back R859;92 over a period of 72months; the 1st payment was due 01/10/2016. When time came for the 1st installment I wanted to pay but had forgotten the exact amount so I phone them and was told I needed to pay R989 of and an annual fee of R9 420 I was unhappy so I phone again and was told I have to pay R1777 monthly which will cover the annual fee. I contacted the rep; he promised to phone back but in vain. I emailed the company to cancel the purchase and refund of my full deposit since I found them ************* and inconsistent there I'm not willing to engage wit them for the coming 12years. They told me that it was impossible. To top it up I wanted them to assist me with booking a holiday in October around Gauteng or North West using the free 8 points they offered with the initial purchase but was told that all their resorts were fully booked. The truth is I want to cancel the contract and want my full deposit back since more so that I haven't engaged their services.</p>

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Replies (3)
The Holiday Club
The Holiday Club's reply12 Dec 2016, 11:40
Official

Good day Poppy

Thank you for your post.

We have perused your profile and wish to supply the following findings:

The monthly instalment towards the purchase price for your Points is R859.92. The total monthly instalment including the iExchange enrollment fee and annual Membership and Reservation fees is R1 733.05. You have the option of paying the iExchange enrollment fee and the Membership & Reservation fees on invoice.

We note your comments regarding unavailability of resorts when you tried to book. Various factors can affect the availability of resorts such as demand, time of the year and how long in advance you book. We will contact you by end of business today to discuss your concerns.

Warm Regards

The Holiday Club

The Holiday Club
The Holiday Club's reply13 Dec 2016, 16:04
Official

Good day Poppy

We confirm you were contacted and you requested to be called back tomorrow.

Warm Regards

The Holiday Club

The Holiday Club
The Holiday Club's reply14 Dec 2016, 09:37
Official

Good day Poppy

Thank you for taking the time to speak to our consultant.

As discussed, we will conduct a formal investigation. We will provide final feedback in due course.

Warm Regards

The Holiday Club