1 reviews | Active since Nov 2011
Booking lodged via email
Lodged a booking request for the Herm**** Beach Club on 30 November 2017 @ 19:18. Received a call on Tuesday, 5 December 2017 at 09:14 advising that the facility is fully booked. In addition advised that the 12 points have been lost because the booking request was made after the closing time of 19:00 (the reservation desk closing time). Holiday Club's rules state that the points will be forfeited on 30 November 2017, which is interpreted as at midnight on that date and not at the closing time of the reservation desk's closing time. Furthermore the question is raised, if Holiday Club had the interest of the clients at heart, a call could have been made on Friday, 1 December 2017 & not almost 3 days' later !!!
Good day Mr. Willis
Thank you for your post.
We acknowledge that you did send an email on 30/11/2017 at 19:18. Please bear in mind that our office hours are Monday through Friday 08:00 to 19:00 and Saturdays from 09:00 to 12:00. Your email could therefore not have been actioned by a Reservation consultant, at the time, as it was received after 19:00 (outside office hours). We do however apologize that you only received a call back from our Reservations department on 5/12/2017.
Our website is available 24/7 and we continuously encourage our Members to use this booking platform to make reservations at their leisure. In addition to this, we emailed correspondence to you on 16/10/2017 alerting you to the Points that were due to expire on 30/11/2017. You are correct that the Points expired at midnight. It would, therefore, have been prudent to book online after 19:00.
That, being said, a Member Services consultant will contact you today to discuss your reservation requests for 2018.
Regards
The Holiday Club
Good day Mr. Willis
Thank you for your post.
We acknowledge that you did send an email on 30/11/2017 at 19:18. Please bear in mind that our office hours are Monday through Friday 08:00 to 19:00 and Saturdays from 09:00 to 12:00. Your email could therefore not have been actioned by a Reservation consultant, at the time, as it was received after 19:00 (outside office hours). We do however apologize that you only received a call back from our Reservations department on 5/12/2017.
Our website is available 24/7 and we continuously encourage our Members to use this booking platform to make reservations at their leisure. In addition to this, we emailed correspondence to you on 16/10/2017 alerting you to the Points that were due to expire on 30/11/2017. You are correct that the Points expired at midnight. It would, therefore, have been prudent to book online after 19:00.
That, being said, a Member Services consultant will contact you today to discuss your reservation requests for 2018.
Regards
The Holiday Club
Good day Mr. Willis
We confirm that we have been in contact with you and we trust the matter has been resolved to your satisfaction.
Regards
The Holiday Club
Good day Mr. Willis
We confirm that we have been in contact with you and we trust the matter has been resolved to your satisfaction.
Regards
The Holiday Club