1 reviews | Active since Apr 2013
Be careful for sales people while on vacation
We were visiting Waterberg Game Park during the weekend of 26 to 29 July. We were approach by Franco from the holiday club (VBAIN INVEST) who did mention that he went through our profile and noticed we are paying a high annual levy fee for not having a lot (46) points. He then made an appointment Saturday at 11:00 to discuss our current situation as well as seeing where he can assist us. We did sit together on the Saturday, we did mention that we had timeshare at Bakgatla and Durban Spa, he said that they (THC) might be interested in taking over Bakgatla but not Durban Spa. We arrange to meet again on Sunday to finalize the deal. He came back on Sunday and told us that they (THC) have decided to give us 20 points for our Bakgatla timeshare. In addition, we need to purchase 15 extra points so that we have a total of 81 points, which will ensure we qualify for lots of extra benefits on the “PIER” ranking. We were not told that the Bakgatla levies had to be paid every year and that we only now have 61 points. We were told that he will mail us the contract as we had to sign on a tablet without reading anything, we had 5 days cool of period. We only received a mail with the contract on the fifth day, the contract had numerous spelling errors and it was only then that we saw the details of the Bakgatla deal. We were also told that we had 8 pre-owned points that he will convert to live long points, this never happened and still shows on our profile as pre-owned points. We have written several mails trying to cancel the mislead, contract but without any luck. We now have R21000 debt, a timeshare that we have to pay the levies for although we cannot make use of it.
Thank you for your review. We deeply regret that you feel this way, but confirm that a Consultant is currently in contact with you, to help address your concerns.
Kind Regards
The Holiday Club
Thank you for your review. We deeply regret that you feel this way, but confirm that a Consultant is currently in contact with you, to help address your concerns.
Kind Regards
The Holiday Club
