Bad service received from the Holiday Club

To whom it may concern /Stephanie Fourie

The Holiday Club - Cancellation of a Local Points Reservation *** On the 4th May 2018 we checked out from the The Kingdom Resort (5+) resort we had an awesome staying there. From there we travelled for six solid hours ( spend R1800 on toll routes and petrol to ) to go and check in at Verlorenkloof in Lydenburg the same afternoon. We finally got to Goedehoop where the whole ordeal started nowhere where we warned that we were going to travel on gravel for 22km to get to our destination. We finally arrived and the lodge only to discover that the 5 star accommodation is not the same 5 star accommodation we just came from There were no amenities close by – If we wanted a simple things like petrol or a shop that was not less than 30km from the kloof we were expected to stay in There was no facilities for our kids to play on – no proper swimming pool only a rock pool – one tv in the main area which closed at 5 The shop and restaurant closed at 17:00 to.

We were so disappointed we spoke to manager at Verlorenkloof and he totally understood our dilemma – he then helped us to contact the HOLIDAY CLUB I spoke to an agent named Barland who was very unhelpful in every way possible – we asked if the club could maybe swop and have us stay at another place in Mpumalanga but now we were told there is a 6 sleeper at Falcon Glen and we were 8 so that’s overcrowding – (we were prepared to be a little uncomfortable but the club just felt no – We called Falcon Glen they had a 8 sleeper available but still the Holiday Club was not prepared to make arrangements and accommodate us their so called clients for over a decade if not two – they just where not going to make a plan for us. We then spoke to JJ Barland’s manager – wow was this man arrogant and rude – he just wasn’t interested and refused to help us told us his cancelling our reservation and we losing our points. He said we could speak to Stephanie Fourie hence we writing to you.

Stephanie Fourie we spend R1800 , drove for six solid hours all the way to Mpumalanga – got there was deeply disappointed and let down by the club. Please would you be so kind to respond to our mail – our complain – This is now the second incident the last time we booked at La Lucia drove all the way to Umhlanga got there and was told we need to drive to St.Lucia in Richardsbay How much more ? All we want is for the company to either refund our points or our money spent on travelling all the way just to get treated the way we were treated.

Hope to hear from you real soon Mr & Mrs JA Krool (Booking was made by JC Jaftha) ********** **********