Bad service and poor communication with no customer services.

Bad service and poor communication with no customer service at all. I have sens request to cancel a contract that i jave took recently. I have indicated to my Sale Executive and on email the reasons which are due to unforseen circumstances. This is message are received from my sale Executive. "Asked boss to look if the deal has been sent in to head office or with us if its been sent for reg it has to be cancelled with head offices via email from you if its with our office we can do it for you"

Tìll now no communication confirms cancelation and refund of my deposit.