1 reviews | Active since May 2017
Bad Service
I signed my contract with them in 2016 and paid a great deal of money. Up until today know one has been able to solve my problem. They have dismissed my queries no one comes back to me.. Now they want money before I can use my account. I am sick and tired of them they don't phone back they have bad attitude my account is not solved and I want this sorted. I want my money back because they are useless and pathetic
Good day Mrs. Schoeman
Thank you for your post.
According to our records, the matter was addressed on several occasions during 2017. The initial purchase price was R 38 850.00. You were also required to pay a registration fee of R 1 197.00. Total payable in respect of the purchase price = R 40 047.00. We received two payments from yourself in the amount of R 28 850.00 and R 11 197.00 respectively (total = R 40 047.00). The purchase price was therefore paid in full.
During our discussion in 2017, you indicated that you also paid the 2016 Membership and Reservation fees in respect of your 2016 Points. We requested at the time that you kindly provide us with proof of payment of the same as we were unable to trace any additional amounts paid.
We will, however, be in contact with you by the close of business today to discuss the way forward.
Regards
The Holiday Club
Good day Mrs. Schoeman
Thank you for your post.
According to our records, the matter was addressed on several occasions during 2017. The initial purchase price was R 38 850.00. You were also required to pay a registration fee of R 1 197.00. Total payable in respect of the purchase price = R 40 047.00. We received two payments from yourself in the amount of R 28 850.00 and R 11 197.00 respectively (total = R 40 047.00). The purchase price was therefore paid in full.
During our discussion in 2017, you indicated that you also paid the 2016 Membership and Reservation fees in respect of your 2016 Points. We requested at the time that you kindly provide us with proof of payment of the same as we were unable to trace any additional amounts paid.
We will, however, be in contact with you by the close of business today to discuss the way forward.
Regards
The Holiday Club