Bad attitude and service

<p>I sent an email to Lindy Veldman on Monday 16 Jan to make a booking with no response, I then resend the email and copied Ansia Joles and Dawn in on 17 Jan with no response, I then resend request from another email, Ansia then claimed that they never received the email from the first email only to repsond to it when she was on call with me busy explaining they never received it (odd),I felt that thet thought I was to blame for email not being received by them, I then made payment and was advised confirmation letter will follow. On Friday 20 Jan I had to follow up on letter as I have not received it, it then was sent, I wanted to know why did I have to once again request the confirmation as they should send it, it is their responsibility after all? Only to get a snotty email from Ansia Joles stating I am only finding fault, a simple sorry for inconvenience would have been proper customer service, I want to escalate the matter, and was advised by Ansia that Dawn will send me a "favorable" response, but it seems they all just stick together as I am to blame for their bad service, and am not interested in Dawns response. We paid alot of money for the points and annual levies, but when it comes down to service you should just be "happy" that they atleast help you when they feel like it as you have no right to complain. Pathetic, really sorry I am part of this club. I wonder if they will also be happy if I paid my levies late, after all they should just be happy it gets paid when I feel like it right??</p>