Bad attitude

I am a member of The Holiday Club (THC). In May, I complained that every time when I am trying to make bookings, I am told that all the places are full.On Friday , I received a call from one of the consultants, asking that I attend their presentation at Emperor's Palace with my partner, wherein, they will address these kind of concerns.Attendance of the session came with other offers such as:dinner, winner circle credits, spa access vouchers, dunkeld & seasons stay voucher.My partner fell ill and I called them to explain the situation. The guy that I spoke to said, it was fine, I can come alone as everything has already been planned. When I got there, the guy by the name of Hardus, asked me to wait for 5 min as there no seats. To my surprise, there were 2 ladies who came after me,he offered them seats while I was still standing. I was rescued by one of his african colleagues who offered me a chair when he realised what had happened. When my turn came , he told me that they cannot help me because I was alone and offered me a dinner ticket. He promised that a consultant will call me the foll day to address my concerns.That did not happen, I was not given the other 3 offers as promise