Bad and no administrative service from Holiday Club

I am really beginning to lose my temper with Holiday Club. In September 2022 I requested to relinquish my points and cancel my membership. I was contacted by a very friendly consultant Tania Gous who tried to convince me to downgrade or rather sell my points. I explained to her that I wish to relinquish my points and cancel my membership as I am entitled to do according to legislation. She said no problem. Seeing that I am fully paid up for 2022/23 the Holiday Club will contact me to do the final cancellation. She also emailed me on 3 October 2022 in this regard. Ever since then, I have sent NUMEROUS emails to her and *** WITH ABSOLUTELY NO RESPONSE! Is this the way the Holiday Club treat members? I will go on every possible social media platform and shame the Holiday Club if I am going to be treated like this. I am a member since 18 September 1995 and after 28 years at least expect some respect. I will NEVER encourage ANYONE to join the Holiday Club if this is the way members are treated. My membership number is PLPTC4617