JB
Juanita B

1 reviews | Active since Apr 2018

17 Apr 2018, 08:55

Awaiting refund of double debit?

THC double debited my bank account 3/4/2018. As at 17/4/2018 8.53 am.- still awaiting refund. I did not cause the problem, why should I have to wait? This is totally unacceptable!!! Considering cancelation of membership!!!

0
Replies (1)
The Holiday Club
The Holiday Club's reply17 Apr 2018, 09:25
Official

Good Morning Mrs. Barnes

Firstly, please accept our sincere apologies for the unfortunate error that occurred during our debit order run on 5/4/2018. We confirm that we have received your signed refund letter and that the payment should reflect back into your account within the next 48 hours.

Kind regards

The Holiday Club