1 reviews | Active since Aug 2009
Astronomical and unjust fee increase
<p>I have been a member of the Holiday Club for about 15 years.</p> <p> </p> <p>I recently received a letter from The Holiday Club stating my monthly fees are increasing by over 20%. I couldnt pay the extra fees this month, so I get a love letter from them stating that i am in arrears. They were certainly quick to pounce on me for that. </p> <p> </p> <p>This is crazy, how can they just increase fees by such an amount in the middle of the year??</p> <p>This ontop of the fact that i cant book anywhere because it is either not avaialble or the resorts are no longer participating in the Holiday Club, and the consultants in the "help" center are completely useless and unfriendly.</p> <p> </p> <p>I would like to cancel, so Holiday Club, if you bother to respond, just respond with how i may cancel my membership, you can have my points back.</p>
Good day Jono
Thank you for bringing your concerns to our attention.
Our mission at The Holiday Club has always been to provide quality accommodation with exceptional service to all our members.
It must be appreciated that with the escalating cost of living overall, increases in the Membership and Reservation fees are unavoidable in order to maintain the resort and service excellence standards to which you have grown accustomed to.
A consultant will contact you by end of business today to discuss the matter.
Warm Regards
The Holiday Club
Good day Jono
Thank you for bringing your concerns to our attention.
Our mission at The Holiday Club has always been to provide quality accommodation with exceptional service to all our members.
It must be appreciated that with the escalating cost of living overall, increases in the Membership and Reservation fees are unavoidable in order to maintain the resort and service excellence standards to which you have grown accustomed to.
A consultant will contact you by end of business today to discuss the matter.
Warm Regards
The Holiday Club
Good day Jono
We contacted you on your cell, however, you were not available. We left a message for you.
We will continue trying to get hold of you.
Warm Regards
The Holiday Club
Good day Jono
We contacted you on your cell, however, you were not available. We left a message for you.
We will continue trying to get hold of you.
Warm Regards
The Holiday Club
Thankyou,
I understand the need for increases, but 20% is unreasonable. I would like to cancel as i cannot afford it.
Thankyou,
I understand the need for increases, but 20% is unreasonable. I would like to cancel as i cannot afford it.
Good day Jono
We confirm that cancellation of your membership is in process. Feedback will be provided once the cancellation has been finalised.
You have been a loyal and dependable member over the last 13 years and we thank you for your patronage.
Warm Regards
The Holiday Club
Good day Jono
We confirm that cancellation of your membership is in process. Feedback will be provided once the cancellation has been finalised.
You have been a loyal and dependable member over the last 13 years and we thank you for your patronage.
Warm Regards
The Holiday Club