Absolutely Shocking

Absolutely shocking service from The Holiday Club. Been with them for many years. Seems they are not to worried about there clients anymore. Points expiring is only a win for them - Booked a holiday for the family with points that were going to expire. Due to the lockdown regulations we were not allowed to travel. We were advised as long as we book before the 14th of August again we can use the points. No problem - Restrictions were eventually lifted and wanted to book again. Made contact with Holiday club, am still waiting for a reply - The excuse every time, high call volumes.

Decided to book through the website. Booking was available online but due to the website being such a mess was unable to book it. Website can only be described as an absolute nightmare, and this is coming from someone who works in IT. Mail was sent to reservations department regarding booking but have lost out now because they couldn't be bothered to try and make contact with their clients. Tried to make contact again with reservations department. - I am still waiting for a reply. Everything now is fully booked online and I stand to lose 40 points because of the companies terrible service - Very disappointed