5-STAR CUSTOMER CARE

I have been struggling how to manage the future use of my current points as I admit that I am not becoming younger.

Due to having a hearing impairment, I was reluctant to phone because call centres have a general sense of “impatience” dealing with my type of impairment.

Armed with a barrage of negative comments left by members regarding the cancellation of membership or transfer of tier points, I contacted customer services for clarity. Maybe I was already “agitated” in myself after reading the comments on Hellopeter.

I was assisted by Judy Pousson who, calmly and efficiently, made an effort to ensure that I understand the procedures with clear links to satisfy myself of the RIGHT procedures.

What an eye opener to have been assisted by her with a clear understanding of my uncer*****y and doubts and was knowledgeable to immediately correct my wrong perspective.

It just proved to me once again, if someone knowledgeable and customer orientated assists you, you will never be swayed by negative inputs.

Thanks