JR
John R

1 reviews | Active since Apr 2021

26 Apr 2021, 19:19

Unauthorized debit order

In 2019 I was sold a drone by a sales representative which I did not get delivery thereof. On inquiring I was informed that my order had been canceled without any reason given, and that I will be refunded, which sadly took 6 months after countless phone calls. To my surprise now, on Saturday the 24th April 2021, my bank account was debited an amount of R908.00, which I know nothing of since I have never ordered anything from The Hobby Group since my last experience with them. On asking how this happened I was asked to forward a statement from my bank attesting to the debit order, in order for the "mistake" not to be repeated. I managed to reverse the debit order at a cost R45.00 bank fees. I am now waiting to hear whether the The Hobby Group will refund me the R45.00 bank fee.

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Replies (1)
The Hobby Group
The Hobby Group's reply28 Apr 2021, 09:10
Official
Hi John
Thank you for the feedback. We appreciate you reaching out to us via phone call on Monday. We usually require a bit of time to investigate the claim so that we can accurately assist you. As per our records, we are in the process of getting this resolved for you. We will be in touch shortly.