The initial interaction wasn’t great as I didn’t receive the product which was agreed upon

The initial interaction wasn’t great as I didn’t receive the product which was agreed upon. I cancelled my subscription as a result of the experience. The customer service follow ups (4 years later) was much better, very friendly and efficient. I would rate the Customer Service a 5 but as a result of my interaction and frustration with The Hobby Group, it is a lower rating.