BB
Blanche B
1 reviews | Active since Apr 2024
14 Sept 2026, 12:31
Refund
I am struggling to get a refund for a product I dud not want but have a debit order going off since January. Seems quick to deduct money but now that they have to pay money back all excuses.
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The Hobby Group's replyOfficial
16 Sept 2026, 17:41We’re sorry to hear about your experience and understand how frustrating it can be to wait for a refund. We sincerely apologise for any inconvenience caused. Please note that our refunds are processed according to a standard procedure to ensure that each request is reviewed and handled correctly. We would like the opportunity to look into your specific case and provide you with an update. Please contact our Client Care team at *** so that we can assist you further. Thank you for bringing this to our attention.
The Hobby Group's reply16 Sept 2026, 17:41
Official
We’re sorry to hear about your experience and understand how frustrating it can be to wait for a refund. We sincerely apologise for any inconvenience caused. Please note that our refunds are processed according to a standard procedure to ensure that each request is reviewed and handled correctly. We would like the opportunity to look into your specific case and provide you with an update. Please contact our Client Care team at *** so that we can assist you further. Thank you for bringing this to our attention.