Poor Customer service and ****py excuses

So platinum life is quick to give you a voucher and pass on all your details they have on your profile to their sister company The Hobby Group. Sales person i dealt with was friendly and helpful, but after reading some reviews i have become skeptical about the whole drone scenario. I asked the question to The Hobby Group and was told that the drone will only be delivered after 2 successful debit orders as they need to see if my payment profile is active which i find is a load of ****, because they already have my payment profile as active due to Platinum Life and i had to confirm the debit check. So in all fairness if the company has nothing to hide(as per the reviews) they surely could make the decision to send the item before the first debit order date which i scheduled for end of June 2022. To show me as the client that i have nothing to be worried about at all.