******** client requests

I am very unimpressed with this company. And I am ready to log a complaint against them. The company called me in July/August 2020 with regards to their drone products which they sell as their main product. During the call I mentioned to the person that was selling me the product that I was not working and that I won't be able to afford the product. He gave me some weak advice on how I can make money using the product only to secure the sale (We are currently in a worldwide pandemic). It felt like this person put me under duress to accept the product as well. I then accepted the product but after the first debit order went off it was 12 days since and no product came to my door. I called the hobby group and they said only after the second debit order it will then be delivered. I was unhappy about that and then requested a cancellation. I did this on the 15th September 2020 and also explained that I am unemployed and cannot afford the product.

Today is the 1st October (the date for the debt order listed on my account number) They debited again for R399 after I explicitly requested via phone call and Facebook to cancel my order. They have debited my account twice now and blatantly ignored my request for a cancellation. I want this fixed and my money refunded. Honestly what kind of service is this that only cares about themselves after I've made it clear that I am not working and the money in my account is for more important things that a DRONE! the hobby group is a sick company for ignoring the fact that I am not working! Taking peoples money even after they requested to cancel!!!!!!!!!!