DB
Denzil B
1 reviews | Active since May 2018
24 Mar 2022, 10:07
Hobby Group warranty not honoured
I did not open the parcel immediately as the drone was a gift to my children. The drone failed to work and they invoked their 30-day rule for returns of faulty goods. In addition, they are not administering sales professionally - I had to call and insist on an invoice and paperwork for the purchase and debit order details.
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Replies (2)0
Replies (2)
The Hobby Group's replyOfficial
31 Mar 2022, 15:00Hi Denzil
Please note that the sales call is recorded and that it is mentioned that it will be kept on record for sale and tracking purposes. The sale is done telephonically as a verbal agreement and access to the recording is available to the client at any time they require. The warranty periods are also mentioned to the client in the call so that we are sure that we cover all bases. Our client care team also assist with any paperwork that is needed. Kindly advise if you require any assistance from our team so that we can look into the terms of the sales call.
Thank you!
Please note that the sales call is recorded and that it is mentioned that it will be kept on record for sale and tracking purposes. The sale is done telephonically as a verbal agreement and access to the recording is available to the client at any time they require. The warranty periods are also mentioned to the client in the call so that we are sure that we cover all bases. Our client care team also assist with any paperwork that is needed. Kindly advise if you require any assistance from our team so that we can look into the terms of the sales call.
Thank you!
The Hobby Group's reply31 Mar 2022, 15:00
Official
Hi Denzil
Please note that the sales call is recorded and that it is mentioned that it will be kept on record for sale and tracking purposes. The sale is done telephonically as a verbal agreement and access to the recording is available to the client at any time they require. The warranty periods are also mentioned to the client in the call so that we are sure that we cover all bases. Our client care team also assist with any paperwork that is needed. Kindly advise if you require any assistance from our team so that we can look into the terms of the sales call.
Thank you!
Please note that the sales call is recorded and that it is mentioned that it will be kept on record for sale and tracking purposes. The sale is done telephonically as a verbal agreement and access to the recording is available to the client at any time they require. The warranty periods are also mentioned to the client in the call so that we are sure that we cover all bases. Our client care team also assist with any paperwork that is needed. Kindly advise if you require any assistance from our team so that we can look into the terms of the sales call.
Thank you!
DB
Denzil B's updateReviewer Update
31 Mar 2022, 15:47I consider it prudent and professional to have an emailed copy of any agreement and invoice. Your recording is in your hands and I have no records, I don't recall being advised of this, other than being told "all calls are recorded." I also don't recall the 30-day warranty being mentioned but in terms of good faith and good service I would have expected a better response since the drone failed immediately on being used for the first time. I resolved the problem and will not deal with you again.
DB
Denzil B's update31 Mar 2022, 15:47
Reviewer Update
I consider it prudent and professional to have an emailed copy of any agreement and invoice. Your recording is in your hands and I have no records, I don't recall being advised of this, other than being told "all calls are recorded." I also don't recall the 30-day warranty being mentioned but in terms of good faith and good service I would have expected a better response since the drone failed immediately on being used for the first time. I resolved the problem and will not deal with you again.