Drone warranty

I recently bought a HG11 drone, the most expensive in their range for work purposes, more specific for the video functions. I battled for 1 month of which I tried about 5 times to get my phone connected to the drones wifi with no success. I contacted Kirsten who then helped me very well on the phone asking for a video of what I do to pair the 2. I decided that I need a new during phone during that period, I bought 1 and then tried pairing the 2 again. Success 2 months later in which I did not fly the drone at all because I was not fami**** with drones. I took it to an open field and f**** it for the very 1st time. On switching on the camera to make a video, the video came out as if it was a warm day with that waviness of a video being captured on a hot day although this was around 17h00 in the afternoon. I contacted Kirsten again and she asked me to send her a sample of the video I made which I did, and her response was that I unfortunately have entered the warranty period and that they cannot exchange the product for me. They don't even offer a solution to my problem. I will never buy from them again. I have wasted R 6000.00 on a product giving me inferior quality of what I need.