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shabnum F
1 reviews | Active since Nov 2011
20 Mar 2023, 15:07
Drone
I got a call from the hobby group as I'm part of platinum life cancer cover and the hobby group said they want to sell me a drone for really cheap and I can use it to fly and for security...so I decided to ask someone in my area of they can help me ...they sent the rules and regulations which I was never told from the hobby group ..also I asked the hobby group for a refund for my first debit order they tell me the 7 days is gone..they never mentioned it to me ..now I can't stop the debit order and I don't intend using this drone! ...very bad service from them...highly disappointed 😡
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The Hobby Group's replyOfficial
01 Aug 2023, 07:31 Hi Shabnum. Thank you for taking the time to reach out to The Hobby Group. We are so sorry to hear that your experience with our company is not what you expected. With regards to the rules and regulations of the area, we are aware that residential areas come with its own set of legislation, however it is not possible for us to learn the legislation of each and every area in the country, so our clients are usually on top of it in terms of research. We have not had any issues previously in terms of this so thank you for letting us know. We always disclaim the warranty terms to our valued clients in a recorded voice call so that they are made aware of the warranty terms from the day the sale has been made. Please reach out to us on *** as we are not able to view your personal details on this platform. We would like to assist you further.
The Hobby Group's reply01 Aug 2023, 07:31
Official
Hi Shabnum. Thank you for taking the time to reach out to The Hobby Group. We are so sorry to hear that your experience with our company is not what you expected. With regards to the rules and regulations of the area, we are aware that residential areas come with its own set of legislation, however it is not possible for us to learn the legislation of each and every area in the country, so our clients are usually on top of it in terms of research. We have not had any issues previously in terms of this so thank you for letting us know. We always disclaim the warranty terms to our valued clients in a recorded voice call so that they are made aware of the warranty terms from the day the sale has been made. Please reach out to us on *** as we are not able to view your personal details on this platform. We would like to assist you further.