Dissatisfied with products

Item: The Hobby Group
Rating: 1
Author: Richard W

I bought two products from hobby group,with the first product, drone was very impressed and still playing with it today after fixing some defects myself. With the monster truck it lacked speed and lost signal between rc controls and rc truck. At time of purchase i was very excited, however we experienced these problems when my *** first used it on Christmas day, six months after we received the product. Upon viewing some of the reviews, I came to a conclusion that this company is selling products that has defects and problems and they don't inspect their products before selling to the public. Hobby group is buying these products from China in bulk at a cheap price and put their Hugh markup on product. HOBBY GROUP DO NOT CONTACT ME IN THE FUTURE,AS I AM DISAPPOINTED AND DISSATISFIED WITH YOUR SERVICE AND YOUR PRODUCTS.

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Replies (1)

The Hobby Group's replyOfficial

01 Aug 2023, 07:21

Hi Richard W. Thank you for taking the time to leave us a review. Your feedback is important, and we rely on hearing from our customers to ensure we’re doing a great job. We are happy to hear that you enjoy using your drone. We understand that you are feeling disappointed with your Monster Truck. Please note that all our products are brand new, and we do not sell defect products. Every product is quality tested by The Hobby Group and is only offered for sale should it meet our strict standards in performance, price, functionality and aesthetics. As part of our warranty terms and conditions we offer free exchanges and returns within 7 days from when you receive the order, and we also have a 30-day factory fault warranty, were we collect your product and replace it with a new product. We do apologies for any misconception that you may have received from social media reviews. I am sorry to hear you are disappointed and dissatisfied with our service and products. Our Customer Service Team is available and can be contacted via ***

The Hobby Group's reply01 Aug 2023, 07:21

Official