Deplorable customer service delivery

Terrible experience for the entire duration of my involvement with this pathetic business. They continued to charge me for a defective product after I informed them of its defective state. After six months of no service, and after the defective product I had received was fully paid, they finally contacted me. I explained the situation, demanding some kind of reparation as they had unjustly debited my account for all that time. Their reply was to try charge me extra for a slightly upgraded version of the product they were going to have to replace. Absolutely ridiculous, and I will go out of my way to further tarnish the name of these ******* as far as I can. ***** The Hobby Group