YZ
Yolanda Z
1 reviews | Active since Jan 2024
29 Apr 2024, 10:29
Debicheck authorised without consent
The same happened to me today. A debit order was authorised on my behalf by The Hobby Group, after I declined the transaction. This was without my consent. The sales person kept on going on selling me a drone for more than 30 mins. I DO NOT WANT A DRONE! I am also not going to leave it here, as this is *****ulent. Platinum Life gives out the banking details to The Hobby Group, which is also a breach of confidentially.
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The Hobby Group's replyOfficial
02 May 2024, 13:23Hi Yolanda
Thank you for reaching out to us with your complaint. We have been trying to reach you to have a look at your query to assist you. Please let us know when a good time will be to get hold of you.
For some clarification Platinum Life does not just give out banking details in the sales call the consultant has to ask for your verbal confirmation as permission for your banking details to be released to us, without this verbal permission your details won't be released to us. Platinum Life and The Hobby Group has strong regulations that is followed to ensure all the clients safety of their information.
We would greatly apricate it if you could reach out to us or take our calls so we can investigate what happened here and rectify what needs to be rectified.
Thank you for reaching out to us with your complaint. We have been trying to reach you to have a look at your query to assist you. Please let us know when a good time will be to get hold of you.
For some clarification Platinum Life does not just give out banking details in the sales call the consultant has to ask for your verbal confirmation as permission for your banking details to be released to us, without this verbal permission your details won't be released to us. Platinum Life and The Hobby Group has strong regulations that is followed to ensure all the clients safety of their information.
We would greatly apricate it if you could reach out to us or take our calls so we can investigate what happened here and rectify what needs to be rectified.
The Hobby Group's reply02 May 2024, 13:23
Official
Hi Yolanda
Thank you for reaching out to us with your complaint. We have been trying to reach you to have a look at your query to assist you. Please let us know when a good time will be to get hold of you.
For some clarification Platinum Life does not just give out banking details in the sales call the consultant has to ask for your verbal confirmation as permission for your banking details to be released to us, without this verbal permission your details won't be released to us. Platinum Life and The Hobby Group has strong regulations that is followed to ensure all the clients safety of their information.
We would greatly apricate it if you could reach out to us or take our calls so we can investigate what happened here and rectify what needs to be rectified.
Thank you for reaching out to us with your complaint. We have been trying to reach you to have a look at your query to assist you. Please let us know when a good time will be to get hold of you.
For some clarification Platinum Life does not just give out banking details in the sales call the consultant has to ask for your verbal confirmation as permission for your banking details to be released to us, without this verbal permission your details won't be released to us. Platinum Life and The Hobby Group has strong regulations that is followed to ensure all the clients safety of their information.
We would greatly apricate it if you could reach out to us or take our calls so we can investigate what happened here and rectify what needs to be rectified.