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Nic A
1 reviews | Active since Mar 2020
19 Oct 2022, 11:40
Be careful before agreeing to the supposed discount and false delivery date
I unfortunately too experienced the below. I was promised the goods 10 to 12 days after the call. This did not happen. When I tried to call, it rang and rang and this happened 5 times. The product being offered was at a supposed discount but it was much cheaper on their site. No written communication relating the product, amount (and varying debit order amounts), delivery date etc were ever received. Ie. Nothing formal in writing which related to a sales agreement or PO Number was ever received.
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The Hobby Group's replyOfficial
19 Oct 2022, 22:45Hi Nic. We would like to investigate this claim as our terms are 10-12 working days after the first or second instalment given that the transaction is successful. Our calls are recorded so we wouldn't mind having a listen and sending you a copy of the sales call. We apologise for you not being able to get through to our lines - the reason for this was that we were off due to Jewish holidays. Please do send an email to info @ thehobbygroup . co . za so that we can assist accordingly. We look forward to hearing from you! Thank you!
Warm Regards,
The Hobby Group
Warm Regards,
The Hobby Group
The Hobby Group's reply19 Oct 2022, 22:45
Official
Hi Nic. We would like to investigate this claim as our terms are 10-12 working days after the first or second instalment given that the transaction is successful. Our calls are recorded so we wouldn't mind having a listen and sending you a copy of the sales call. We apologise for you not being able to get through to our lines - the reason for this was that we were off due to Jewish holidays. Please do send an email to info @ thehobbygroup . co . za so that we can assist accordingly. We look forward to hearing from you! Thank you!
Warm Regards,
The Hobby Group
Warm Regards,
The Hobby Group