TZ
Tyran Z

1 reviews | Active since Jul 2010

26 Feb 2024, 09:13

The Harvest Table are ripping people off and hope no-one will notice

Disgusted at the level of blatent theivery Harvest Table is trying to pull over people's eyes. I purchased a 900g collagen refill from Mopani like I have have many times before. I would fill my 800g bottle with the 900g refill and still have left over to use. This time, the 900g refill only filled the 800g bottle, I reached out to Harvest table with images showing this, but was ignored.

I then reached out to Mopani, who spoke to harvest table and they eventually got back to me with this email --

------------ Thank you for reaching out to us and bringing your concerns regarding the weight of our product to our attention. We sincerely apologize for any confusion or inconvenience this may have caused.

We would like to clarify that our product is advertised and sold as an 800-gram package. The labeling on the pouch was incorrectly printed with 900 grams, which was an error on our part. Please rest assured that we are not increasing the price of this product despite the discrepancy in labeling.

Your continued support and feedback are greatly appreciated as we strive to improve our products and services. If you have any further questions or concerns, please do not hesitate to contact us.

Thank you for your understanding. -----------

So they're misleading people, thinking they getting 900g when in fact they getting 800g. I have images of the packaging which clearly shows 900g on the refill packaging; not a sticker... PRINTED on the packaging

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