LP
Larga P
1 reviews | Active since Jun 2010
06 Mar 2023, 16:18
Refund not paid. Awaiting 6 days and still no money. Order cancelled 1/3/23 today 6/3/23
I would like to warn all potential customers that buy online from theres guys, that getting a refund is not so easy! You pay ASAP when you place the order BUT when they have to give you your money back, well it's a different story. Been waiting since Wednesday for my refund. it's now Monday and at 45:11 pm still no money back in my account. Due to their own error on their website and a binding invoice which they have refused to honour (agaist our countries law bu the way) They have increased their price buy over R 200.00 and their website administrator made a mistake in their online pricing for chicken collagen. if I order and pay COD you are bound to honour the contract which you very deviously tried to get out of. Do be cautious when buying from them. Looking at their attitude to the only negative review's makes me wonder. I will NEVER support this company in any way again.
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Replies (4)LP
Larga P's updateReviewer Update
07 Mar 2023, 09:19They claim to have done a refund this morning, after 7 days but still no money.....Even sent me a POP this morning. No immediate clearance as I requested, just a lot of stories. The reversal was done via the credit card people and that can take another 7 to 10 days to reflect in my account. Do people think everyone is stupid? They really take their customers for a "pop". Beware everyone! Beware.
LP
Larga P's update07 Mar 2023, 09:19
Reviewer Update
They claim to have done a refund this morning, after 7 days but still no money.....Even sent me a POP this morning. No immediate clearance as I requested, just a lot of stories. The reversal was done via the credit card people and that can take another 7 to 10 days to reflect in my account. Do people think everyone is stupid? They really take their customers for a "pop". Beware everyone! Beware.
The Harvest Table's replyOfficial
07 Mar 2023, 12:50Hello Larga,
We are so sorry for the frustration that this incident has caused you. Our customers are always our top priority, and we would hate to lose you as a customer.
We understand that the CPA protects consumers from false advertising and manipulation. In this incident we were not intentionally trying to mislead anyone. A glitch on the website lead to product pricing on a few items reflecting the loyalty point value (only 15% of the full RRP) for a period until we were able to resolve this. The CPA does allow businesses relief in the case of an inadvertent or obvious error, but we are still not proud of the inconvenience and frustration this web error has caused a valued client.
We apologise again for the delay in your payment being processed. As mentioned in our e-mail to you, we gave instruction for the payment which was reversed with Peach Payments, the payment provider. Peach have subsequently advised that there might be a delay in the bank processing the payment on their end, which is why we have reached out for banking details to be able to make an immediate transfer into your account while we connect with Peach Payments. We apologise again for the inconvenience caused and can assure you that we are doing everything in our power to minimise further frustration.
The Harvest Table's reply07 Mar 2023, 12:50
Official
Hello Larga,
We are so sorry for the frustration that this incident has caused you. Our customers are always our top priority, and we would hate to lose you as a customer.
We understand that the CPA protects consumers from false advertising and manipulation. In this incident we were not intentionally trying to mislead anyone. A glitch on the website lead to product pricing on a few items reflecting the loyalty point value (only 15% of the full RRP) for a period until we were able to resolve this. The CPA does allow businesses relief in the case of an inadvertent or obvious error, but we are still not proud of the inconvenience and frustration this web error has caused a valued client.
We apologise again for the delay in your payment being processed. As mentioned in our e-mail to you, we gave instruction for the payment which was reversed with Peach Payments, the payment provider. Peach have subsequently advised that there might be a delay in the bank processing the payment on their end, which is why we have reached out for banking details to be able to make an immediate transfer into your account while we connect with Peach Payments. We apologise again for the inconvenience caused and can assure you that we are doing everything in our power to minimise further frustration.
LP
Larga P's updateReviewer Update
07 Mar 2023, 12:53The bank details were emailed on Sunday 05/03/2023 at 11:30am.
LP
Larga P's update07 Mar 2023, 12:53
Reviewer Update
The bank details were emailed on Sunday 05/03/2023 at 11:30am.
LP
Larga P's updateReviewer Update
07 Mar 2023, 15:06The money was finally paid back into my account at 1:03pm on 07/03/2023
LP
Larga P's update07 Mar 2023, 15:06
Reviewer Update
The money was finally paid back into my account at 1:03pm on 07/03/2023