The worst company in South Africa to deal with

I purchased 2 wardrobes from The happy Nappy online. Delivery was 7 to 10 days. By day 8 I had not been sent a tracking number so contacted them. By day 10 they answered me to say they will send them express delivery and they will send me tracking details. Nothing from them for 2 days. I message them and they ignore me for a couple more days, including ignoring my emails and whats-app calls and messages. Eventually they respond telling me they need to source the wardrobes for me????????? I then tell them I want a refund . 3 days go by and they respond saying they will refund me immediately, Nothing happens for several more days. Eventually they respond to tell me that they haven't been checking messages and will issue the refund now. 2 more days go by and nothing. I call them and message them several times and then get told their boss does not allow them to answer the phone . But they then tell me I need to wait another 3 days for them to do the refund. I contact my bank who said they will deal with it and get my refund for me and that will then cost them the fees. I realize this company is clearly not trust worthy so let them know I will leave it the hands of the bank and take legal action. I was then told they would refund me the same day. By end of day. still nothing so I message them again and I then get told they will issue it now. Which they then did. I have never in my life dealt with a company like this. An absolute disaster.