False advertising and rude customer service

Absolutely gib smacked my the appealing service we received at Green Creek. Upon booking, we were promised an aircon in the unit which was not provided upon arrival. We specifically booked a place with an aircon because we are traveling with a 7 month old and did not want him to get cold. I asked the host if we aren't perhaps in the wrong unit because there was no aircon? Without remedying the situation in a cordial manner, the host then requested we move out immediately and we will be refunded. We had to get an Uber at night as we were kicked out for merely asking where is the aircon that was promised. Further to this we were told we would be given an immediate payment which we did not received. Instead they cancelled our booking on booking.com and was told we will receive our funds in terms of 7-12 days. We were assisted by someone called SHAWN HARRIS who is not shifting the blame onto a non existent management utilizing a cellphone number. 0 professionalism on their end, I certainly would never book here or reccomend and I'm certainly taking this up with the relevant authority for the false advertising they did and how they chose to handle the matter as I was gravely inconvenienced for their error. This was unit 944