Terrible Experience

On Saturday, the 14th of September 2019, we went to The Grand for Dinner. We were a large table of 19 guests and had booked 2 weeks in advance so the restaurant should have been appropriately prepared. Firstly, the table was not cleared upon being seated and there were dirty dishes in front of the patrons. Secondly, the service from the start was very slow and drinks came out at different times and one even with a fly in it. After ordering food, the guests received their food at very different times with all of the steaks being prepared wrong. All steaks were ordered medium but when they were presented they were clearly rare with blood still running on all the plates - this was very unappetising. The chips ordered with the steaks were only served 15/20 min after the steaks were served. After speaking with the manager, Lauren, no solution was offered, only a weak ‘sorry’ at the end. Her attitude did not reflect that of someone used to dealing with people. Overall, the service combined with the food was not a good experience and we will not be returning to The Grand again.