Another complaint - *********** and unprofessional

After moving banks a simple request to change banking details was submitted inside the Tygervalley branch and confirmed receipt thereof. November came and the debit order went off on the old account. I had to do a follow up and they confirmed that the last page wasn't signed, something no one picked up. Due to that reason they failed to change my details. I reimbursed them the amount and requested them to make sure of the change leading in to December 2021...yet again banking details not changed. It is Jan 2022 and still struggling with them to sort out apparent "admin fees" they incurred. This was due to their own negligence. They have highly *********** administrative personnel and the only things that seems to be working is the credit management system, as they harass you with e-mails.

Will never ever refer someone as this was highly unpleasant.