Travel Agent

After selecting a travel package that included specific accommodation details, I was dismayed to find that the hotel provided was of a significantly lower star rating than what was advertised and agreed upon. This change was made without any prior notification or consent. When I raised the issue with the travel agent, instead of resolving the matter satisfactorily, I was forced to incur additional costs to transfer to a more suitable hotel that matched the original expectations.

This experience has not only caused financial inconvenience but also disrupted the enjoyment of my trip. I request a full explanation for this change and a reimbur*****t of the extra costs incurred due to your agency’s failure to deliver the promised services.