MS
Managie S

1 reviews | Active since Aug 2016

06 Sept 2019, 13:33

Terrible service and damage vehicle

I have purchased my Toyota Fortuner and took delivery of the vehicle on the 3rd of January 2019. On inspection of the vehicle, I identified paintwork scratches and damages to the vehicle. The sales person confirmed to me that I can take delivery and they will book the vehicle for a polishing to remove the scratches. The vehicle was taken a month after my complaint for polishing and was returned to me in a worse manor with more damages. I have immediately contact the salesperson and informed him and sent him pictures and to date I am still awaiting for a resolution. I have been made promises and but none has materialized. It has now been 9 months and I am still waiting.

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Replies (1)
Rand Stadium Toyota the Glen
Rand Stadium Toyota the Glen's reply27 Feb 2020, 10:33
Official
Hi Managie, i know this a late reply- but from what i recall - we have buffed and given you a rear bumper protector also as a token of goodwill since the scratches did not fully clear out due to the dark colour showing easily. please let me know if any other matters are outstanding