MS
Managie S
1 reviews | Active since Aug 2016
06 Sept 2019, 13:33
Terrible service and damage vehicle
I have purchased my Toyota Fortuner and took delivery of the vehicle on the 3rd of January 2019. On inspection of the vehicle, I identified paintwork scratches and damages to the vehicle. The sales person confirmed to me that I can take delivery and they will book the vehicle for a polishing to remove the scratches. The vehicle was taken a month after my complaint for polishing and was returned to me in a worse manor with more damages. I have immediately contact the salesperson and informed him and sent him pictures and to date I am still awaiting for a resolution. I have been made promises and but none has materialized. It has now been 9 months and I am still waiting.
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Replies (1)Rand Stadium Toyota the Glen's replyOfficial
27 Feb 2020, 10:33Hi Managie, i know this a late reply- but from what i recall - we have buffed and given you a rear bumper protector also as a token of goodwill since the scratches did not fully clear out due to the dark colour showing easily. please let me know if any other matters are outstanding
Rand Stadium Toyota the Glen's reply27 Feb 2020, 10:33
Official
Hi Managie, i know this a late reply- but from what i recall - we have buffed and given you a rear bumper protector also as a token of goodwill since the scratches did not fully clear out due to the dark colour showing easily. please let me know if any other matters are outstanding
