The worst customer experiance by far

i took my phone to The Glen on the 17th of December, because my phone had become redundant. I hadn't been able to make calls or send messages. after consulting with the technician by the name of Gracia, he booked my phone in and advised that it will be taken to their repair center. during this time I received no follow up message or update as to what was happening with the phone. I advised them to email me as I didn't have any other form of communicating. after 5 days of calling the repair center to find out what was happening, the phone was returned to the store not fixed. the people at the repair center said that the phone had to be replaced. I called finrite to provide me with an update on this and they told me that they knew nothing about a replacement. I drive to the Mall everyday to find out what's going on with the phone and each time I'm given some washed up story or no story at all. this has been the worst customer experience by far. I had to find the Technicians phone number because everytime I called the store the number doesn't go through, when I emailed the store my emails where never responded to. All I want is my phone replaced