Pathetic Service

<p>I was involved in an accident by the boom gate entrance by Game entrance where my B180 Mercedes Benz got hooked by the spikes on the 4th of July 2017 where my bumper and a fog light got damaged, the security personnel took the statement and photos and blamed me for the damage, </p> <p> </p> <p>on the the 10th I followed up with Lucas and Leticia who I was told that they will be investigating and giving me a way forward, </p> <p> </p> <p>on the 13th July 2017 I made a follow up by email with them but no one could give me an answer as to who and when will they fix my vehicle and also spoke to Leticia who told me I must get 2 quotations, which didn't make sense to me at all, such an inconvenience </p> <p> </p> <p>on the 17th July I called and spoke to Lucas and he said it's okay to give them 1 quote which I got the panel beater to email him, which he did</p> <p> </p> <p>I have been calling then every 2nd day to get an answer as to when will my car be fixed, no joy</p> <p> </p> <p>Lucas has never bothered to get back to me as for Leticia, she said on 24th she will get the insurance people to call me, which they have not, tell me why is your insurance taking so long to process a claim? </p> <p> </p> <p>And today I called again I never got ahold of Lucas and Leticia but some rude old lady who I didn't even get a chance to ask, she said I should not call them but wait for someone from their insurance to call me which makes no sense to me</p> <p> </p> <p>I love the Glen mall so much but I never thought I would hate everything they stand for, poor service makes me sick.</p>