Kimono Bubble Tea

I ordered 4 Bubble Teas on the Uber Eats App from Kimono Bubble Tea but after 45 minutes the driver was told that there was a delay and the irder had not been started yet. The driver had to pick up an order from Game and Kimono Bubble Tea for delivery to my home. I ordered both from Game and Kimono Bubble Tea, one after the other. So after 45 minutes when the Game order was ready for delivery, the driver went to Kimono Bubble Tea who said there was a delay and the order had not bee started yet that it would take another 30 minutes. When the driver called me I canceled the Bubble Tea order as I was not willing to wait 90 minutes for an order. Subsequently Kimono Tea claimed that the order had already been started as far as preparation was concerned and therefore declined my refund. Thus is not fair because I canceled when the staff member told the driver there was a delay and they had not started preparing my order yet. I don't understand what the problem is because why would staff processxa canceled order. I refuse to be bul**** by Kimono Bubble Tea and Uber Eats whovare quick to take my money but inefficient in resolving issues. Perhaps they should order from Kimono and see how long it takes for them to process an order. Useless service and UberEats is a useless company that does not stand up gir the client. I want my refund.