Complaint Regarding Damage to Vehicle and Poor Customer Service at Glen Mall

I am disappointment with the recent experience I had at Glen Mall, a place I have always regarded with high respect. On July 20, 2024, while driving through the mall's parking area, my vehicle's front bumper was damaged by the boom gate spike, which lowered prematurely assuming my car had already passed. I promptly reported the incident to the parking staff and security personnel. Unfortunately, I was met with unprofessional and rude behavior from the security staff, who dismissively told me that the center is not responsible for the damage. I escalated the matter to higher management while still at the mall and was assured that it would be forwarded to the operations manager, Casper, for resolution. Despite these assurances, I have not received any follow-up communication, whether by call, text, or email, to acknowledge the incident or offer an apology. This experience has significantly tarnished my view of Glen Mall. The lack of accountability and poor customer service is unacceptable, especially for a mall of Glen's stature. I find it concerning that even the security personnel seemed aware of this incompetence, which reflects poorly on the entire management team. Given this incident, I can no longer recommend Glen Mall to my friends, family, or for any company functions