BAD CUSTOMER SERVICE (AFTER SALES)

I bought a laptop in February and the fascia started peeling off from 1 corner. I sent it in for repairs on the 15th of May and showed them where the problem was. They promised me it was going to be fixed in 2 weeks. They called me to request a password for it and I found that to be stranged as the problem was not with the software. The lady who called me also was not sure why the repairer wanted the password. I called again after few days and was given repairer's contacts (Steph****) and he told me that they were going to receive the parts on the 5th of June. He stated that if all goes well I was going to get it on Friday 7th or on Monday (worse case scenario). I called Steph**** on the 11th and he didn't answer or call me back and I called the store afterwards. They told me Steph**** car had a problem and had to take it for repairs as result he couldn't pick up the laptop from the workshop. Today is Thursday the 13th, still no laptop and no update from Computamania. My daughter is under a lot of stress as she's the one using it for her school work and now has to share a computer with her sister. This whole situation is inconveniencing 2 people as a result of bad customer service from Computamania and they don't give a damn about it