MP
MJ P

1 reviews | Active since Mar 2022

06 Jan 2023, 10:02

Pathetic!!!

This has been the worst experience I have ever received from a company. You would think that a company that has been operational for so many years, would know what they are doing, but unfortunately not. I have had 2 windscreens replaced in about a week, and the windscreen is still incorrect. The technicians damaged several things on my car, from breaking beadings to wiper blades to damaging roof linings, and even brackets where cameras are fitted. It has been a constant back and forth for a simple windscreen replacement. Natasha (manager) stepped in but still no joy, but only apologies. Cannot think that by the level of workmanship and support provided by the Glass Group, how does this company remain on the Insurer's panel of preferred windscreen installers/fitters. If I could add photo's here, you would be shocked! Rating out of 5, probably a solid -5 (yes, minus 5 if not more)! Shocking! 😡😡😡

0
Replies (1)
The Glass Group
The Glass Group's reply21 Aug 2023, 12:48
Official
Good Day Mr Pieterse 
 I would like to extend my apologies once again for the service you received and would like to confirm if everything is in order after we replaced all the parts for you via Lazarus Ford .