Unprofessional Service

<p>Ordered a handbag on 27 May 2016. Got told I would receive it on Wednesday. Wednesday came no bag. I then got told I will receive it on Friday. Friday came... no bag. I then asked if they could at least send me my tracking number & the courier company name so that I could call them. But did I recieve it? No. </p> <p> </p> <p>Message after message (with no replies) & phone call after phone call (with no answer) I then said, either you send me my tracking number today, or give me a refund. The message I got back was "really not scared of your threats!! Send us your banking details so we have it on the system to process if need be" Well my answer was, I would prefer my refund, keep your bag. I especially ordered this bag in advance to receive it in time before my best friend's birthday. R1200 is a lot of money!</p> <p> </p> <p>So I've been phoning all day, and guess what? Phone is off & I don't have my refund.</p>