Purchased a Gucci bag R799.00 plus R100.00 courier

<p> </p> <p> I purchased a Gucci bag on the 14 May 2017. i have sent them several whatsaap messegaes, called them. They keep on saying they have sent it. other days they will say i must sent the pictures of the bag they will check on their stock. i have requested refund but they have not refunded. i have lost hope all i want is my money back. please help me. my contacts are below:</p> <p> </p> <p>Takalani Pertunia Murulana</p> <p>Email: ********** <p>Cell: ********** 932</p> <p> </p> <p> </p>