Frustrating lack of communication

I ordered two custom mugs from The Gift Factory. I never received confirmation that my order was received. You have to send proof of payment in advance. I never received a response to my e-mail. I phoned them the next day to check if they received it, and only then did I receive an invoice. A few days later I sen't another e-mail asking when I can expect delivery.... nothing, so I phoned the following day and asked the same question. They said I would receive "next week" Waited till next week and still nothing, send another e-mail... No response, then another phone call and was told that the order had been dispatched. I asked for a tracking number, and they said they would send it to me.... NOTHING!!!

I did eventually receive my mugs two weeks later, but the frustration is definitely not worth it!!! I would never recommend these people, I don't know how they are in business.