Disgusting disorganized and disappointing experience
<p>I unfortunatly happened accross this company while looking for embroided slippers for some close friends of mine. One of the most important aspects of my order was the timeline that it would take for me to receive the order... i was happy to see that it was between two and three days, i thought this was perfect- to be safe and due to the company facing unforseen circomstances i felt that ordering a week in advance i would be safe.</p> <p> </p> <p>WELL... little did i know that i would need way way longer then a week and this was only beginning of a terrible experience.</p> <p>To sum up my experience...</p> <p>I placed my order, carefully detailing what i needed and in what colour</p> <p>I didnt receive much feedback confirming i would receive what was ordered but was quite relaxed.</p> <p>After a week i contacted them telephonically asking politly when i would receive my order as it was taking longer then expected. I was assured it would be delivered the following day.</p> <p>The following day i was contacted asking what i wanted embroided, i rep**** explaining again and voicing my frustration that they hadnt even started on my order.</p> <p>No reply, so i phoned them and was abruptly shut down about it being there soon and to stop worrying</p> <p>Another week goes by and i contact them daily asking what is happening and receiving no feedback, only told it would be there soon. </p> <p>Eventually 18 days after making my order and 15 days longer then promised, i received a call from the delivery company asing where they needed to deliver my order since they were provided with a strange variation of the address.</p> <p>I emailed the company asking what went so wrong and why they took so long to deliver my order and was told that i shouldnt complain as i had my order so they didnt understand the problem.</p> <p>After asking for an apology -since the event i needed the gift for was long past and i was now away- i was told to stop harassing them.</p> <p>I rep**** that i was providing them with feedback and they should jump on the oportunity to better their customer service they told me to leave them alone, stop harassing them and asked me why i was complaining on solical media.. to be continued</p> <p> </p> <p>Do not use this company unless you expect to be treated terribly and disappointed.</p>