Bad service

I ordered a personalized cup, Paid money and never got a response after that. I tried calling them and sent emails but nothing until they rep**** to my email 4 months later and only to tell me that they are still waiting for proof of payment. I deposited money with a reference (order number) that was supp**** by but when they received money to their account they could identify it. Never ever buy from these guys..very unprofessional.