TOTAL ****!!!

"To our valued customers, We would like to start by saying how terribly sorry we are to see this happen. We agree completely that our delay in sending you the refund due is totally unacceptable and we thoroughly understand why you are running out of patience. The issue we were having was with our credit card processor and that has since been resolved and the refund processed and will be available in your account in 7–10 days, if not sooner. We are so sorry for the major inconvenience this has caused. Please do accept our sincere apology for the delay and we can assure you that such a delay would not be repeated in the coming future. Sincerely, Jamie Mathys The Giant Bounce SA Chief Communications Officer ***" This was sent on the 16th of August 2022. We haven't received our refunds to date.