Mind games

"To our valued customer, Please accept our sincere apologies for the delay and any inconveniences it may have caused. While several refunds requests were processed successfully, it seems as though others were not. We’ve noted this issue and are working around it expeditiously to resolve it. We can assure you that the funds will reach your bank account promptly, as soon as feasible. Please understand that this issue has fallen below the standards of service we expect from ourselves and can only apologize once again for this unacceptable situation. We thank you for your patience and hope we can retain your goodwill in future. Yours sincerely, Jamie Mathys The Giant Bounce SA Chief Communications Officer ***"

Received on the 25th of September 2022. More than a month after the previous story promising to make payments. By the look of things, we will never receive our refunds.