No accountability, No repairs, Very disappointing

Garrun Group was overseeing my claim with Bryte Insurance. I lodged a claim because my apartment was struck by lightning. The roof (tiles) ceiling, walls and geyser were damaged. After having assessors come to investigate the damage, I had to pay an excess fee to have all the damaged areas repaired. The claim I made specifically referred to hot water flowing out of the overflow pipe due to damage from the lightning but Bryte ignored that, they only changed pipes and did nothing to prevent water from flowing out of the overflow pipe. It's as if I never claimed for the damage to the geyser, they denied that this claim was made and simply told me to get it repaired myself. Very unprofessional. I even have all the records. The property management agency (Trafalgar) was also not very helpful even though they managed all the communication with Bryte, Garrun Group was involved right from the beginning, they were not helpful in the process.