lK
lungile K

1 reviews | Active since Dec 2011

15 Feb 2023, 14:50

We held a baby shower on 11 February

We held a baby shower on 11 February. The setup and decor were lovely. The admin department was however not very flexible, and would not let us reduce the number of guests, we were charged the full amount and were forced to add in extras so the invoice amount would not change. The food was underwhelming for the amount that we paid, it was a very basic braai. The staff also refused for us to have takeaways, so all the leftovers were either thrown away or given to staff. The bar was also not satisfactory, they didn't have sparkling water and just ignored us when we asked for jugs of tap water with ice. I would not recommend the venue for intimate events, perhaps it would work better for weddings or larger events.

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Replies (1)
The Garden Venue
The Garden Venue's reply16 Feb 2023, 09:56
Official
Dear Lungile,

The Garden Venue Team would like to apologies for bad experience with us. This is incredibly helpful. 

I wanted to let you know we’ve taken the good and the bad elements you’ve mentioned in your review to heart and will be making changes as we strive for continued excellence. 

Thank you again for taking the time to share your experience with us. We are grateful for customers like you. 

Kind regards 
The Garden Venue Hotel