RR
Ravi R

1 reviews | Active since Feb 2024

07 Feb 2024, 16:02

The experience could have been enhanced from a conferencing facility perspective on the first day we used the pea**** room but the Aircon did not work, also the backup genie overheated we did not have electricity and had to continue in a hot room without

The experience could have been enhanced from a conferencing facility perspective on the first day we used the pea**** room but the Aircon did not work, also the backup genie overheated we did not have electricity and had to continue in a hot room without facilities such as the projector. Also the setup in venue was cramped and the conferencing facilities needs to be upgraded like we used a projector with a screen which was old tech. Also lastly the establishment should invest in a cappuccino machine. So definite improvement needed in the conferencing facilities and equipment. Other than the 1st day our 2nd day experience when we used the Zanzibar room that was excellent. Also the staff are very friendly and the food was great and the general overall setting was stunning.

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Replies (1)
The Garden Venue
The Garden Venue's reply07 Feb 2024, 16:48
Official
Dear Ravi, 

Thanks so much for your thoughtful and detailed review. 

The Garden Venue Team would like to apologies for bad experience with us. This is incredibly helpful.

I wanted to let you know we’ve taken the good and the bad elements you’ve mentioned in your review to heart and will be making changes as we strive for continued excellence. 

Thank you again for taking the time to share your experience with us. We are grateful for customers like you. Top management will be in contact to investigate your experience with us. 


Kind regards 
The Garden Venue Hotel